Commlink Call Center Solution is a total Contact Center solution designed for small and medium-sized organization as well as scalable up to enterprise businesses. Designed with resellers and IT professionals in mind, it is the hybrid communication solution. With a professional service and support organization standing behind it, it has around-the-clock proactive monitoring, remote management, software updates, complete phone mobility, and regular configuration backups. It is a unified Call Center solution having integrated module for video call support, video conferencing, Instant Messaging, SMS messaging and so on.
Features
- Voice and Video Call
- Instant Messaging
- Presence
- Messaging
- Mobility
- Supported SIP Clients
- Automatic Call Distribution (ACD)
- Skill Based Routing
- System Accessibility
- Outgoing call masking
- Robot Call/Automated Outgoing Calls
- Voice mail
- Interactive voice response (IVR)
- Web Based Reporting
- Real-Time Monitoring
- Conferencing
- Scalability
- Computer-Telephony Integration
- Call Agent and Auto Answering Module