Commlink Call Center Solution is a total Contact Center solution designed for small and medium-sized organization as well as scalable up to enterprise businesses. Designed with resellers and IT professionals in mind, it is the hybrid communication solution. With a professional service and support organization standing behind it, it has around-the-clock proactive monitoring, remote management, software updates, complete phone mobility, and regular configuration backups. It is a unified Call Center solution having integrated module for video call support, video conferencing, Instant Messaging, SMS messaging and so on.

Features

  • Voice and Video Call
  • Instant Messaging
  • Presence
  • Messaging
  • Mobility
  • Supported SIP Clients
  • Automatic Call Distribution (ACD)
  • Skill Based Routing
  • System Accessibility
  • Outgoing call masking
  • Robot Call/Automated Outgoing Calls
  • Voice mail
  • Interactive voice response (IVR)
  • Web Based Reporting
  • Real-Time Monitoring
  • Conferencing
  • Scalability
  • Computer-Telephony Integration
  • Call Agent and Auto Answering Module